Social Media Monitoring: Your Biggest Missed Opportunity?
People are talking about your business online right now. It could be in a positive way, a negative way, or they could just have a question. Regardless of how or why it happens, with social media you have an opportunity to listen, learn, and engage in …
Read more on Business 2 Community
Talkwalker Launches Talkwalker v2.0 – A New, Unified Enterprise Social Media …
Today, Talkwalker is excited to launch Talkwalker v2.0- a product update which brings together the power of Talkwalker's social media monitoring solution and marries it with a best-in-class analytics suite – delivering a ground-breaking, social media …
Read more on Virtual-Strategy Magazine (press release)
Domino's adopts 24/7 social media monitoring
Chief executive Don Meij says previously Domino's staff logged off from the social media accounts at 10pm, but the decision had been taken to be always on to improve customer service and reduce the risk of online embarrassment. Photo: Paul Harris.
Read more on The Australian Financial Review
Government snooping on social media may breach Privacy Act
The privacy commissioner addressed that point last year in her investigation into the surveillance of First Nations activist Cindy Blackstock, whose social media feeds were monitored by the Department of Justice and Aboriginal Affairs and Northern …
Read more on CBC.ca